Returns & Refunds Policy
Last updated: 24/06/2025
At Shanti Lucia, we want you to be completely happy with your purchase. Please review our policy on digital product returns and refunds below.
1. Digital Product Refund Policy
Due to the intangible and non-returnable nature of digital products, we do not offer refunds once the product has been downloaded or accessed.
This applies to:
- Guided meditation audio files
- Music tracks
- Downloadable PDFs and other digital wellness resources
We encourage you to read product descriptions carefully before purchasing.
2. Accidental Purchases or Errors
If you experience:
- A duplicate purchase
- File corruption or technical download issues
- Wrong product sent due to a system error
Please contact us within 7 days of purchase with your order details and we’ll do our best to resolve the issue.
3. Technical Issues
If your download link isn’t working or if you encounter file problems, please contact us at info@shantilucia.com. We’ll be happy to assist and resend the files if needed.
4. Exceptional Circumstances
Refunds may be considered in rare situations at our sole discretion. We aim to offer fair and kind customer service, so please reach out if you have a concern.
